Sonic Academy Australia

Sonic Academy Australia Privacy Policy

Effective Date: 1 January 2025

Sonic Academy Australia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, sonicacademy.com.au (the "Site"), and use our online music production courses and related services (the "Services"). By accessing or using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not access or use our Site or Services.

1. Information We Collect

We collect various types of information from and about you, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and payment information (e.g., credit card details). We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us directly.
• Usage Data: We automatically collect certain information about your use of our Site and Services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We use cookies, web beacons, and other tracking technologies to collect this data.
• Course Progress Data: We collect information about your progress in our online courses, including lessons completed, quiz scores, and assignments submitted. This helps us track your learning and provide personalised support.
• Communications: We may retain copies of any communications you send to us, including emails, chat logs, and support tickets.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving the Services: We use your information to operate, maintain, and improve our Site and Services. This includes personalising your learning experience, providing customer support, and developing new features.
• Processing Transactions: We use your payment information to process your purchases of our online courses and related services.
• Communicating with You: We may use your contact information to send you newsletters, promotional emails, updates about our courses, and important notices about our Services. You can opt-out of receiving marketing communications at any time.
• Monitoring and Analytics: We use usage data to analyse trends, track user behaviour, and gather demographic information. This helps us understand how our Site and Services are being used and improve their performance.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Security: We use your information to protect the security and integrity of our Site and Services, including preventing fraud and unauthorised access.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• With Your Consent: We may share your information with third parties if we have your explicit consent to do so.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect your payment information and other sensitive data during transmission.
• Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorised employees and service providers who need to know this information in order to perform their duties.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the operation of our Site and enable you to access certain features, such as logging into your account.
• Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit and how long you spend on each page. We use this information to improve the performance of our Site.
• Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language and font size.
• Advertising Cookies: These cookies are used to deliver targeted advertising to you based on your browsing activities.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Site.

8. Children's Privacy

Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes to this Privacy Policy on our Site and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Sonic Academy Australia
Privacy Officer: David Miller
12/42 Station St, Sandringham VIC 3191
Phone: (03) 9598 7724
Email: privacy@sonicacademy.com.au

We are committed to resolving any privacy concerns you may have in a timely and effective manner.